The future of work is rapidly evolving, and by 2023, it’s predicted that three primary trends will have a significant impact: automation and artificial intelligence, remote work, and the subscription economy. According to Forbes (June 2020), “AI is expected to reach the tipping point in how it impacts the workplace by 2023”, while a study conducted by Gartner (July 2020) predicts “that over half of employees will work remotely multiple days a week by 2023”.
Automation and Artificial Intelligence
Automation is already revolutionizing many aspects of the workplace. In the next few years, advancements in artificial intelligence, automation, and machine learning will make it possible for businesses to automate mundane tasks and processes, freeing up human employees to focus on more meaningful projects. Companies will also look to AI-enabled solutions to detect problems, suggest solutions, and analyze data for valuable insights. Companies will look to artificial intelligence-enabled solutions to provide deeper insights than ever before, enabling business leaders to identify problems and opportunities early on. AI can also enable companies to find potential solutions and make data-driven decisions with greater accuracy and speed than traditional methods. After 2023, AI is expected to become a key factor in the workplace, with the technology becoming an integral part of many business operations. For example, AI chatbots could be used to deliver personalized customer service, while AI-driven marketing automation can be used to better target customers. Furthermore, AI could be used to streamline processes, helping businesses to save time and resources. With the right strategies, businesses can reap the rewards of AI in the workplace and remain competitive in the years ahead.
Remote Work
As technology becomes more advanced, remote working is becoming increasingly popular. 2022 was the year that remote working became the norm in many industries, allowing companies to tap into global talent pools, save costs, increase agility and innovation, and improve employee engagement.
A key question in 2023 will be how many companies are willing to continue embracing hybrid working and how many employees are willing to return to the “traditional” workplace. It is likely that some companies will opt to switch to more permanent remote working arrangements while others may choose to bring staff back on a part-time or full-time basis. Additionally, individual employees may have different preferences on where they work, making it important for companies to ensure they have measures in place to cater to a diverse range of requirements. Ultimately, the decision will depend on several factors, such as the nature of the company’s work, the availability of suitable technology, and the preferences of individual employees
Subscription Economy
As companies shift away from linear business models, the subscription economy is quickly gaining momentum. This year, companies will start creating more and more dynamic and cost-efficient services for their customers, enabling them to access a variety of products and experiences on a subscription basis. This ongoing relationship between customer and seller will create the need to develop an even more meaningful customer journey and experience.
In conclusion…
It’s clear that automation and artificial intelligence, remote work, and the subscription economy will all shape the future of work in 2023, creating a dynamic and ever-evolving workplace. Companies should begin preparing now for these changes, as they will bring both challenges and opportunities in the coming years. With the right strategies and the right technology, businesses can stay ahead of the curve and remain competitive.
